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    SSA AI Chatbot Concerns: Senators Demand Answers

    SSA AI Chatbot Concerns: Senators Demand Answers

    Senators raise concerns about the Social Security Administration's AI chatbot, citing service issues and lack of transparency in AI deployment. They demand answers regarding its impact on Americans' access to benefits.


    SSA Under Bisignano: Automation, Staffing, and AI Plans

    SSA Under Bisignano: Automation, Staffing, and AI Plans

    New SSA Commissioner Frank Bisignano prioritizes automation, AI for disability claims, and workforce efficiency. Workforce cuts, technology adoption, and customer service improvements are key goals.