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  • SSA Under Bisignano: Automation, Staffing, and AI Plans


    SSA Under Bisignano: Automation, Staffing, and AI Plans

    SSA Under Bisignano: Automation, Staffing, and AI Plans

    New SSA Commissioner Frank Bisignano prioritizes automation, AI for disability claims, and workforce efficiency. Workforce cuts, technology adoption, and customer service improvements are key goals.


    SSA AI Chatbot: Boosting Performance & Filling Workforce Gaps

    SSA AI Chatbot: Boosting Performance & Filling Workforce Gaps

    SSA introduces AI chatbot using OpenAI to aid content, research & coding, while facing workforce cuts. Aims to improve efficiency in benefit eligibility, but internal testing is lacking.