SSA AI Chatbot: Boosting Performance & Filling Workforce Gaps
SSA introduces AI chatbot using OpenAI to aid content, research & coding, while facing workforce cuts. Aims to improve efficiency in benefit eligibility, but internal testing is lacking.
Senators grill Bisignano about contact with SSA and DOGE officials
Former President Biden brought in Martin O’Malley last year to help right the ship, but his departure following the 2024 presidential election, coupled with Congress’ refusal to allocate additional funds for the agency as part of deals to keep the government open, has led to backsliding on key service metrics.
Lawmakers mull a fraud-focused scorecard for oversight
The center differs from other government anti-fraud resources, like the Treasury Department’s Do Not Pay service, because of its cross-agency purview and use of machine learning, said Horowitz, who also emphasized the fact that the PRAC has access to law enforcement data because of its authority.
Biden administration seeks more Social Security funding, election and transition provisions in possible CR
Often, anomalies include items like renewing spending authorities and other short-term fixes for ongoing government programs or to ensure funding is available to implement planned initiatives during the term of the continuing resolution.
Social Security to finalize rules making expanded phone and video hearings permanent
The Social Security Administration is set to finalize new rules codifying the agency’s expanded use of audio and video technology to conduct disability determination hearings after the formats retained their popularity following the end of the COVID-19 lockdowns.